Provide high-quality customer service across multiple channels, including face-to-face customer interactions, telephone, email, written correspondence, live chat and social media.
Resolve customer enquiries at the first point of contact wherever possible and connect customers with the right information or service when further support is required.
Navigate complex customer enquiries
Maintain accurate customer information, records and systems, while proactively keeping up to date with City of Melbourne services and information.
Contribute ideas to improve customer experiences, service delivery and everyday ways of working across the team
Linked-in
Google