Service Coordinator at Rotork Controls

Dhahran, Eastern Province, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

150750.0

Posted On

27 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Communication Skills, Customer Service, Service Coordination, Scheduling, Administration, Non Conformance Reports, Warranty Issues, Shipping, Receiving, Service Tickets, Project Management, Team Leadership, Electrical Schematics, Wiring Diagrams, Microsoft Office

Industry

Industrial Machinery Manufacturing

Description

Job Description This role is a key role which is focused on establishing and maintaining relationships with our customers, scheduling field and in house service jobs and ensuring all service administration is up to date and accurate. This position requires excellent organizational and communication skills that exhibit a “Customer First” philosophy. Reporting to the National Service Manager, is responsible for the effective coordination of Service Technician scheduling and administration. In this role you will raise non conformance reports and communicate with Quality departments and engineering for warranty related issues, complete shipping and receiving duties and be responsible for generating, maintaining, and closing service tickets. This role would suit a person who is a strong communicator and excels in a customer service orientated environment. Qualifications Experience Requirements: Degree in engineering or equivalent, with knowledge of valves, actuators and digital control systems Minimum 5 years' experience in service/practical engineering environment Proven management skills, including project management and team leadership Understanding of basic electrical schematics and wiring diagrams Proficient in Microsoft Office applications, MTMS Willingness and ability to travel. Fluent English The Successful Candidate Will Be Someone Who: Experience in using ERP Systems Degree or Engineering / Technical Qualification . Strong customer service skills Ability to multi-task and organize priorities Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business. Department: Service Compensation: SAR 150000.00 - SAR 150750.00 - yearly

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Responsibilities

This role focuses on establishing and maintaining customer relationships, scheduling field and in-house service jobs, and ensuring all service administration is accurate. Responsibilities include raising non-conformance reports, communicating on warranty issues, handling shipping/receiving, and managing service tickets.