Service Coordinator at Rotork P L C

Straume, , Norway -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Project Management, Team Leadership, Electrical Schematics, Microsoft Office, ERP Systems, Data Input Accuracy, Communication Skills, Multitasking, Service Coordination, Technical Administration

Industry

Industrial Machinery Manufacturing

Description

Company Description Are you looking for a position in a global organisation that prioritises its employees at all levels? Rotork, a global organisation, is actively recruiting a Service Coordinator in the Bergen, Norway region. This key role involves delivering essential service plans to our customers. Reporting to the Service Manager, you will be an integral part of a national Service Engineering Team, providing fast and effective solutions to customer issues. Job Description This role is a key role which is focused on establishing and maintaining relationships with our customers, scheduling field and in house service jobs and ensuring all service administration is up to date and accurate. This position requires excellent organizational and communication skills that exhibit a “Customer First” philosophy. Reporting to the National Service Manager, is responsible for the effective coordination of Service Technician scheduling and administration. In this role you will raise non conformance reports and communicate with Quality departments and engineering for warranty related issues, complete shipping and receiving duties and be responsible for generating, maintaining, and closing service tickets. This role would suit a person who is a strong communicator and excels in a customer service orientated environment. Qualifications Experience Requirements: Degree in engineering or equivalent, with knowledge of valves, actuators and digital control systems Minimum 5 years' experience in service/practical engineering environment Proven management skills, including project management and team leadership Understanding of basic electrical schematics and wiring diagrams Proficient in Microsoft Office applications, MTMS Fluent English The Successful Candidate Will Be Someone Who: Good communication skills, customer focused, strong multitasker and good at executing tasks Experience in using ERP Systems Degree or Engineering / Technical Qualification Strong customer service skills Ability to multi-task and organize priorities Ability to work independently and part of a wider team High level of data input accuracy Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business. #HP Department: Service

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Responsibilities

The role focuses on coordinating service technician scheduling and maintaining strong customer relationships. Responsibilities include managing service tickets, handling shipping and receiving, and coordinating warranty issues with quality and engineering departments.