Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Service Coordinator at Saudi Diesel Equipment Co.

Al Khobar, Eastern Province, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Procedures, Clerical Procedures, MS Word, MS Excel, MS Outlook, Record-Keeping, Stenography, Transcription, Office Procedures, Quality Systems, Customer Communication, Work Order Management, Quotation Preparation, Warranty Reporting, Goodwill Approval, File Management, Account Receivables

Industry

Machinery Manufacturing

Description

Job Purpose To support the Service Manager by efficiently managing work orders, customer authorizations, quotations, and warranty/goodwill approvals. The role ensures accurate records, timely reporting, and compliance with quality systems while maintaining professional communication with customers and internal teams. Primary Responsibilities Responsible for opening and closing of Work Orders and providing summary of WIP to the Service Manager When preparing a Work Order, obtain customer authority / agreement for the work to be performed, and inform the customer of the estimated repair cost and time to complete the work Provide quotations for Service operations to the Customer Create requisition for sublet work. Report to the Service Manager work to be carried out under warranty Request approval from Service Manager any work to be carried out under goodwill. File and update all types of service/technical publications and maintain Quality system Follow up with service manager & account department the status of account receivables and if credit limit exception occurs Report to Service Manager any service-related customer complaints and concerns in his absence Maintain machine history record To handle all telephone calls, whether internal or external, in a professional manner Qualifications High school Diploma ISO related courses Knowledge, Skills & Experience Knowledge of administrative and clerical procedures Working proficiency in MS Word, Excel and Outlook Designing forms, managing files and record-keeping Stenography and transcription Ability to propose office procedures in line with company policies and business processes

Responsibilities

The Service Coordinator is responsible for managing work orders, customer authorizations, and quotations while ensuring compliance with quality systems. They also maintain professional communication with customers and internal teams.