Service Coordinator

at  SE Health

WE ARE HIRING A FULL-TIME SERVICE COORDINATOR FOR OUR MARKHAM OFFICE (HYBRID - 2 TO 3 DAYS IN OFFICE)

Responsible for the efficient and effective scheduling of clients with a focus on building and maintaining positive internal relationships with front line staff and other administrative staff. All activities are conducted within the policies, procedures and standards of confidentiality of SE Health.
Must be available for 3 weeks of mandatory training (8am-4pm) to start with

QUALIFICATIONS:

• Relevant post-secondary education
• MS Office computer skills at an intermediate level
• Experience with management of multiple databases
• Courses in medical administration or health care training are preferred

POSITION REQUIREMENTS:

• Intermediate data entry/keyboarding skills
• Must be available days, evenings and weekends
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Bilingual in French and English is an asset
• Basic computer skills in MS Word and MS Excel are preferred

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.