COMPANY OVERVIEW – SERVICE COORDINATOR

Our client, a leading and innovative company within the Fire and Security sector, is seeking a motivated and dedicated Service Administrator to join their team. This is a fantastic opportunity to develop a rewarding career with a successful and growing business. The company is well-established, providing a range of fire and security solutions to a diverse client base, and they are committed to supporting their team with ongoing training and professional development.
As the Service Administrator, you will be joining a supportive and dynamic team focused on delivering exceptional service to both customers and suppliers. If you are enthusiastic, reliable, and detail-oriented, this could be the perfect opportunity for you!

· PREVIOUS ADMINISTRATION EXPERIENCE (MINIMUM 1 YEAR WITHIN FIRE OR SECURITY SECTORS)

· Excellent customer service skills with the ability to build and maintain relationships
· Proficient in Microsoft Office (Word, Excel)
· Strong attention to detail and excellent organisational skills
· Ability to work well under pressure and adapt to changing priorities
· Good verbal and written communication skills
· Ability to work independently and as part of a team
· Self-motivated, reliable, and efficient with time management

· Answer incoming calls and handle customer queries with professionalism
· Deliver excellent customer service and build lasting relationships with customers and suppliers
· Organise engineers’ schedules and timesheets
· Liaise with engineers on a daily basis to ensure smooth operations
· Place orders for stock and materials, ensuring timely deliveries
· Maintain accurate records using in-house systems (training provided)
· Oversee vehicle servicing and maintenance
· Communicate with project/installation managers regarding job progress
· Create and edit documents using Microsoft Office (Word, Excel)
· Update project documentation through internal systems
· Assist with ad hoc duties as required