JOB OFFER: SERVICE COORDINATOR

Seguin Morris is a leader in industrial and commercial electrical infrastructure services. The company specializes in various fields, including civil engineering work, HVAC systems, telecommunication tower construction, high-voltage equipment installation, and airfield lighting. With a presence in Canada, the United States, and Barbados, Seguin Morris offers turnkey solutions, from design to execution. Its commitment to innovation, quality, and safety makes it a trusted partner for large-scale projects.

JOB DESCRIPTION

We are looking for a Service Coordinator to join our team. The ideal candidate is rigorous, organized, and has excellent planning skills to manage the coordination of technical interventions and provide support to our field teams. You will play a central role in managing service operations, ensuring the efficiency and quality of interventions, while maintaining proactive communication with our clients.

SKILLS AND QUALIFICATIONS

• Relevant Experience: A minimum of 2 to 3 years of experience in a service coordination role, ideally in a technical environment (HVAC, building mechanics, or similar).

• Bilingualism (French and English): Essential, both oral and written.

• Strong Technical Aptitude: Excellent ability to analyze and solve technical problems.
• Proficiency in Microsoft Office Suite: Knowledge of service management software (ERP/CRM/CMMS) is an asset.
• Personal Qualities: Highly rigorous, a sense of urgency, discretion, and the ability to manage multiple files simultaneously in a dynamic environment.
• Client Orientation: A well-developed sense of customer service with a proactive and solution-oriented approach.

MAIN RESPONSIBILITIES

• Plan and Assign Interventions: In close collaboration with the Service Director, you will plan and dispatch service calls (start-ups, troubleshooting, warranties, maintenance) based on our technicians’ technical expertise and availability.

• Analyze and Prioritize Requests: You will analyze service requests, identify priorities, and direct technical issues to the appropriate resources.

• Ensure Follow-up of Interventions: You will validate technical needs (tools, parts, documentation) and ensure a rigorous follow-up of work execution to guarantee quality, timely completion, and safety.
• Manage Client Communication: You will maintain proactive communication with clients regarding the technical aspects of ongoing projects, deadlines, constraints, or additional needs.
• Ensure Traceability: You will manage the complete cycle of work orders, from opening to closing, and record all technical information in our internal systems.
• Manage Logistics: You will manage critical parts orders in coordination with suppliers and ensure logistical follow-up.
• Collaborate with Teams: You will collect the necessary data for invoicing (hours, parts, field notes, etc.) in collaboration with technicians and provide first-level support for their technical or administrative procedures.
• Contribute to Continuous Improvement: You will participate in updating and improving technical operational processes.

Relevant Experience: A minimum of 2 to 3 years of experience in a service coordination role, ideally in a technical environment (HVAC, building mechanics, or similar).

• Bilingualism (French and English): Essential, both oral and written.
• Strong Technical Aptitude: Excellent ability to analyze and solve technical problems.
• Proficiency in Microsoft Office Suite: Knowledge of service management software (ERP/CRM/CMMS) is an asset.
• Personal Qualities: Highly rigorous, a sense of urgency, discretion, and the ability to manage multiple files simultaneously in a dynamic environment.
• Client Orientation: A well-developed sense of customer service with a proactive and solution-oriented approach