Thomas Plant Hire Ltd has an opportunity for a Service Co-Ordinator to join our Service and breakdown team at our Widnes based service office.
This is a brilliant opportunity to join a family owned & run company that has successfully grown nationwide and continues to grow rapidly.
Do you have a positive and enthusiastic attitude?
Could you complete a variety of tasks & satisfy the demands of a busy plant hire depot?
Do you have a good eye for detail?
Do you have very high work standards with excellent customer service skills
To be successful in the role our ideal candidate will come from a plant hire or machinery background with previous mechanical knowledge, however full training for the right candidate will be given.

ESSENTIAL SKILLS:

· Experience in previous service roles
· Previous Mechanical Experience (Desirable)
· Computer Literate
· Able to log and document work carried out.
· Good communications skills both written and verbal.
· Good team player
· Reliable
· Self-motivated

• First point of contact for customers via phone and email
• Orchestrate the daily movements of both in house service team members & sub-contractors
• Make arrangements with the supply chain for warranty repairs
• To support service role in administration and customer service administrative duties
• liaise with customers with any changes to the repair plan should the need arise in order to maintain good communication throughout the duration
• Confirming completion of breakdowns raised or follow up with subsequent repair requirements