Founded in 1904, Thomas Skinner stands as Western Canada’s leading distributor of industrial metalworking and machine shop supplies. With four locations (Vancouver, Edmonton, Calgary and Winnipeg) across the region, we offer a comprehensive selection of products from top-tier manufacturers of CNC (Computerized numerical control) and conventional machining tools. Our curated range includes cutting tools, precision measuring instruments, tool holders, abrasives, workholding equipment, bandsaws, cutting fluids, and other essential machine ship supplies. Backed by a dedicated team of local technical sales, service, and operations professionals, we are committed to providing unparalleled after-sales support.
We are looking for a Service Coordinator with excellent customer service, attention to detail and a positive attitude to work out of our Richmond office.

Key Responsibilities:

• Schedule Service Technicians to meet customer requirements
• Monitor schedule for maintenance/repairs
• Communicate regularly with the Area Service Manager and Service Technician to assist and manage the schedule in an effective and efficient manner
• Respond to customer inquiries regarding the status of service jobs
• Take customer phone calls and input into system for processing
• Handle various administrative duties

This is a challenging position that will require the following strengths to be successful:

• You care about our customer’s success!
• You have strong administrative skills. You are comfortable switching between various computer programs.
• You have strong organizational skills. You are able to organize your work in a fast paced and ever-changing environment.
• You excel at verbal communication and are able to quickly establish trust. When you hang up with a customer they are confident that what you told them will happen - then you make sure it does!
• Your conflict resolution skills come in handy from time to time and you do not get rattled when you have to deliver bad news to a customer.
• Friends see you as a hard worker and a creative thinker. You are not afraid to put your ideas forward on how to improve a process. If at the end of the day another call has to be made or an email sent, you have no problem doing this to ensure no one is left in the dark on the following day’s schedule.

Build a career with a solid company that offers career growth, great compensation and benefits. On the job training will be provided. For more information on our company, please review our website http://www.thomasskinner.com.
Qualified candidates are invited to submit a resume and cover letter quoting “Service Coordinator-BC” in the subject line.
We appreciate all submissions. However, only those candidates selected for an interview will be contacted. Thanks for your interest!
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off

Experience:

• dispatching: 2 years (preferred)

Language:

• fluent English (required)

Work Location: In perso

• Schedule Service Technicians to meet customer requirements
• Monitor schedule for maintenance/repairs
• Communicate regularly with the Area Service Manager and Service Technician to assist and manage the schedule in an effective and efficient manner
• Respond to customer inquiries regarding the status of service jobs
• Take customer phone calls and input into system for processing
• Handle various administrative dutie