WHY JOIN US AS OUR SERVICE COORDINATOR:

If you like a good challenge, have a knack for staying organised, and can handle a fast-moving queue of customer and contractor queries with calm and clarity – this is the role for you. You’ll be right at the heart of our service operations, owning the coordination of jobs, maintaining our systems, and being the go-to support between technicians, sales, and our customers.

• Triaging service requests via HubSpot and phone (mostly email, some calls)
• Scheduling internal technicians and external contractors
• Monitoring job status and updating systems like Trello, HubSpot, and CYA
• Troubleshooting basic espresso machine issues over the phone (we’ll guide you)
• Managing asset records and supporting the processing of purchase orders and invoices
• Owning the Service inbox and being our first-line support for machine-related queries
• Partnering with teams across Sales, Tech, Inventory, and Warehousing for Tobys