Are you the kind of person who can pick up the phone and instantly put people at ease, whether that’s an engineer out on site, a customer chasing an update, or a supplier trying to get something over the line?
Do you take pride in clear, accurate communication both written and verbal?
Are you naturally detail-driven, the person who spots the small errors before they turn into bigger problems?
If that sounds like you and you’ve got some background in trades, engineering or even automotive (so you “get” how the industry works) then keep reading…

WHO YOU ARE (QUALIFICATIONS & EXPERIENCE):

• Positive, polite and friendly attitude, ready to roll sleeves up and be part of the team as well as working independently
• Proven experience in client service or administrative role (ideally within trades, automotive or engineering)
• Strong organisation skills and ability to prioritise in a fast paced environment
• Attention to detail and a genuine care for delivering high quality service to our clients
• Excellent communication skills, both written and verbal and comfortable with interacting professionally with clients and team members
• Open-minded and adaptable when priorities change.
• Confident user of Microsoft Office and experience with a CRM, ideally ServiceM8 and/or Hubspot (not essential for these specific CRMs as they will provide internal training)

Experience:

• Administrative/Co-ordination/Client service: 4 years (required)
• Trades/Automotive/Engineering: 1 year (preferred

KEY RESPONSIBILITIES

• Be the first point of contact for the Engineering Team, managing all incoming service requests via phone and email.
• Schedule and coordinate both contract and ad-hoc client appointments, dispatching engineers efficiently.
• Keep an eye on service schedules and shuffle things around when reactive or emergency callouts come in.
• Use systems such as ServiceM8 and Hubspot to confirm appointments, update clients, handle queries, and escalate when needed.
• Support the Engineering Team with admin tasks: setting up new jobs, checking progress in the system, and making sure clients aren’t left waiting.
• Build and maintain supplier relationships — raising orders for materials, labour, or transport and ensuring everything arrives on time.
• Take deliveries on site, review and label them clearly so engineers can grab what they need without delay.
• Make sure engineers always have the tools, equipment, and materials to get the job done right first time.
• Work alongside sales, finance, and operations to keep the whole service process seamless.
• Collaborate with the Engineering and Operations teams to spot opportunities to improve processes and client service.

IF YOU ARE PASSIONATE ABOUT DELIVERING EXCELLENT SERVICE AND ENJOY WORKING IN VARIED ROLE, WITH A FAB TEAM, WE ENCOURAGE YOU TO APPLY FOR THE SERVICE COORDINATOR POSITION!

Please note: We are advertising on behalf of the client and applications will be forwarded to them for screening directly.
Job Type: Full-time
Pay: £32,000.00-£36,000.00 per year

Benefits:

• Company events
• Company pension
• Private medical insurance

Ability to commute/relocate:

• Havant PO9: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you comfortable with working full time from the office? Monday - Friday 0830-1630

Experience:

• Administrative/Co-ordination/Client service: 4 years (required)
• Trades/Automotive/Engineering: 1 year (preferred)

Work Location: In perso