Date Posted: 08/14/2025
Req ID: 44790
Faculty/Division: Operations and Real Estate Partnerships
Department: S&E Student Residences
Campus: St. George (Downtown Toronto)
Position Number: 00039955

ABOUT US:

The Student Residences team at Spaces & Experiences (S&E) oversees and operates undergraduate and graduate student housing for more than 2,200 students on the St. George campus. Our residences include ChestnutResidence, Oak House, Graduate House, and Knox Residence. We strive to offer a supportive and dynamic living-learning environment for students that fosters academic success, personal growth, and a strong sense of belonging.

ESSENTIAL QUALIFICATIONS:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years of administrative work experience in a post secondary environment, with at least one year working in a student residence environment.
• Intermediate computer skills with Microsoft365 tools (e.g., Word, Excel, Outlook, Teams).
• Excellent customer service and interpersonal skills.
• Strong oral and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Good judgment, tact, and diplomacy.
• Excellent problem-solving skills.

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Acting as the first point of contact for general enquiries
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Distributing routine welcome packages to students
• Providing guided tours of facilities
• Drafting internal and external communications
• Directing the activities of casual staff
• Coordinating staff schedule to ensure proper coverage

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Approachable
• Communicator
• Multi-tasker
• Problem solver
• Tactful
• Team player