Unox, the market leader in the production of high-end ovens, certified as Great Place to Work® in Europe for the seventh consecutive year, and the second consecutive year in the U.A.E, is looking for the ideal candidate to join one of the fastest growing subsidiaries of Unox. With an ever expanding team we are looking to add an energetic and motivated Service Coordinator to work in our regional HQ in Dubai.

QUALIFICATIONS & SKILLS:

• Previous experience in a service coordination, customer support, or scheduling role, preferably in a manufacturing or foodservice equipment industry;
• Fluent English;
• Strong customer service mindset with a proactive approach;
• Strong organizational skills and attention to detail;
• Excellent communication and problem-solving skills;

• Coordinate and schedule service calls, repairs, and preventative maintenance for customers.
• Serve as the primary liaison between customers, field technicians, and internal support teams.
• Maintain accurate records of service requests, parts orders, and work orders.
• Assist in troubleshooting customer issues and provide technical support when necessary.
• Work closely with the sales and technical support teams to ensure customer satisfaction.
• Track service performance metrics and identify opportunities for process improvements.
• Manage warranty claims and ensure compliance with company policies.