Service Coordinator at WEST SIDE TRACTOR SALES

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

23.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interaction, Work Order Management, Attention to Detail, Communication Skills, Multi-Tasking, Tech-Savvy

Industry

Industrial Machinery Manufacturing

Description

Join Our Team at West Side Tractor Sales! Position: Service Coordinator Department: Service Department Reports To: Service Manager Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service. Why West Side Tractor Sales? * Competitive Pay: Earn $20.00- $23.00+ per hour (depending on your experience). * Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (Link to benefits overview [https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:c42856ca-4383-4780-80de-5f65079d9291]). * Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends. * A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. What You’ll Do: * Customer Interaction: Respond to internal and external inquiries, providing helpful and timely support to customers and team members * Work Order Management: Open, track, and process service work orders—making sure everything from labor to parts is accurate and invoiced on time. * Technician Time: Enter, review, and revise time entries on work orders; track prevailing wage; and approve employee timecards for accuracy. * Warranty & Claims: Assist in processing warranty claims, submitting accurate charges and documentation to manufacturers. * Record Keeping: Maintain organized, up-to-date service department files and customer equipment records. * PO & Invoice Support: Manage purchase orders for accounts payable and ensure all supporting documents are submitted properly. What We’re Looking For: * Experience: 2+ years of administrative or office experience (service or mechanical environment preferred) * Attention to Detail: You excel in keeping things organized and have a keen eye for accuracy in your work. * Communication Skills: You are a clear and professional communicator, both written and verbal, and know how to build strong relationships with colleagues and customers. * Multi-Tasking Master: You thrive in a fast-paced environment and are skilled at managing multiple responsibilities at once. * Tech-Savvy: Comfortable with data entry and basic computer skills, including navigation and internet usage. Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!

Responsibilities

The Service Coordinator will respond to customer inquiries and manage service work orders, ensuring accuracy in invoicing and documentation. They will also assist with warranty claims and maintain organized service department records.