Service Coordinator at Workday

Ballarat, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

37.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Coordination, Rostering, Support Coordination, Customer Service, Communication Skills, Client Needs Prioritization, Team Collaboration, Home Care Worker Management, Referral Agency Liaison, Service Provider Coordination

Industry

Software Development

Description

Employment Type: Full Time Hours: 8am to 4pm, Monday to Friday Salary: $37 per hour Location: Mercy Health Home Care Services Ballarat Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Tobias Duff | DuffT@mercy.com.au | 03 5240 7300 Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes. ABOUT THE ROLE: We are currently looking for an experienced Service Coordinator to work in our South West Regional Office located in Ballarat. Working closely with a team of care advisors, referral agencies and service providers, our Service Coordinators are responsible for coordinating the rostering and support of a team of Home Care Workers to ensure the right employee is rostered to provide the right service, to the right client, at the right time. ABOUT YOU: If you are passionate about supporting people in your local community, you have excellent customer service and communication skills and you enjoy working in an environment where the changing needs of our clients are a priority, then we want to hear from you! Experience with rostering systems would be advantageous, but not essential. ABOUT US: Mercy Health Home Care Services provides community aged care and disability services to keep people happy, healthy and independent at home. Established in 2006, we are part of Mercy Health, a catholic organisation grounded in a 2,000 year tradition of caring for others, that is made up of more than 9,500 people who provide a range of healthcare services across Australia. Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA. WHAT WE OFFER: Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on: Caring for our people and those important to them with generous employee assistance available for employees and their families. Encouraging applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples, and supporting all staff to be their authentic selves at work through our network group for LGBTIQ+ staff and allies. Protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect. Taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable. Offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services. WHAT YOU WILL NEED: Candidates are required to meet the position and qualification requirements. Provide a current Working with Children Check (Mercy Health may conduct additional background checks subject to current legislation), NDIS Worker Screening Clearance. Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited seasonal influenza vaccination compliance requirement). Employment with Mercy Health is subject to satisfactory background checks which can include Police Record Check, Working with Children Check and NDIS Worker Screening Clearance. Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career. Are you ready to apply for this role? Click Apply now Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process. We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds. Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services. If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us! Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need. We look forward to welcoming you to your journey with Mercy Health.

Responsibilities

The Service Coordinator is responsible for coordinating the rostering and support of a team of Home Care Workers to ensure the correct employee is assigned to provide the required service to the client at the appropriate time. This role involves working closely with care advisors, referral agencies, and service providers.