Full job description

About the Role

We are seeking a proactive and detail-oriented Service Customer Care Representative to join our dynamic Service Department. In this pivotal role, you will be the first point of contact for customers and Service Technicians, ensuring smooth coordination of service requests and accurate invoicing. Your contribution will directly impact customer satisfaction and the efficiency of our aftermarket services.

Requirements

Key Duties & Responsibilities

• Receive, log and coordinate customer service and maintenance requests.
• Dispatch and support field service technicians, ensuring efficient scheduling and communication.
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