A dynamic Service Delivery Analyst is now sought by one of the UK’s leading technology services companies. This role is a remote based role. The role is to join this flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience working in a SOC and enjoys engaging with clients and customers.
This opportunity will suit a current level 1 or Level 2 SOC Analyst who is keen to progress their career into a customer facing, Service Delivery / Customer Experience role.

Key responsibilities of the Service Delivery Analyst

• To operate as the serve as the technical liaison between customers and internal service teams
• Act as a point of escalation for incident resolution
• Building and maintaining strong customer relationships
• Presenting concise and informative monthly service data.
• Act as the conduit between clients and internal teams
• Ensuring seamless service operations

Essential experience of Service Delivery Analyst

• Previous Security Operation Centre / SOC experience
• Knowledge of SOC tooling, SIEM, EDR - Sentinel, CrowdStrike, Defender
• Understanding of common threats
• Ability to confidently talk about tickets
• Confident explaining tech to non-tech individuals
• Exposure to an ITSM - preferably Jira
• Previous experience generating customer facing reports
• Excellent communication - written and face-to-face

The successful Service Delivery Analyst will be offered a starting salary of £35,000 - £45,000 + Company Benefits. The role will offer excellent training and development opportunities. It is offered as fully remote

• To operate as the serve as the technical liaison between customers and internal service teams
• Act as a point of escalation for incident resolution
• Building and maintaining strong customer relationships
• Presenting concise and informative monthly service data.
• Act as the conduit between clients and internal teams
• Ensuring seamless service operation