Service Delivery Analyst at Tangoe Inc

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Invoice Monitoring, Charge Allocation, General Ledger (GL) Codes, Billing Issue Resolution, Telecom Carrier Management, Inventory Maintenance, Reconciliation, Process Improvement, Financial Reporting, APGLs, Custom Report Implementation, Data Analysis, Database Management, Microsoft Excel, SQL, Business Objects

Industry

IT Services and IT Consulting

Description

Tangoe is powered by cutting-edge technology and the top people in the IT lifecycle management industry. Customers count on us to pay their bills, process their orders, manage their inventory, and find them savings for their global telecom, mobile, and cloud technology environments.  Our cloud platform empowers organizations to optimize their cloud costs, enhance financial efficiency, and maximize the value of their cloud investments. In other words, we’re really rather fabulous, and Gartner rates us as “Visionary”! What you’ll do: Tangoe is the leading Technology Expense Management company in the industry. We specialize in providing innovative expense management solutions and services to businesses in the enterprise and mid-enterprise segment. With a commitment to innovation and customer success, we are dedicated to helping enterprise organizations navigate the complexities of Cloud, Mobile and Fixed expense management all while maintaining a focus on their own strategic goals. Our cloud platform empowers organizations to optimize their cloud costs, enhance financial efficiency, and maximize the value of their cloud investments. As a customer-focused and growth-oriented company, we are committed to delivering exceptional solutions that drive measurable results. The Service Delivery Analyst supports Tangoe to deliver an exceptional customer experience. This role provides critical support and management of customer fixed and mobile telecom carrier invoices. The Service Delivery Analyst should proactively identify process improvement opportunities and define system improvements based on client requirements and processes to enhance customer experience. Responsibilities: * Monitor client invoices to ensure all expected invoices are received and loaded into Tangoe’s expense management tools * Allocate client charges to appropriate cost center and General Ledger (GL) codes based on client rules * Resolve any invoicing/billing issues with telecom carriers * Maintain and reconcile telecom inventory * Work with cross functional teams to develop and enforce clear processes and procedures * Produce and deliver financial reports such as APGLs and invoice files, supporting customer by answering questions, correcting issues within the file and or helping to resolve file delivery issues * Act as liaison between customer and internal teams for the build, quality assurance, and implementation of custom reports * Create, maintain, and review customer action items as part of recurring operational status meetings * Understand and speak to trends in mobile monthly invoice data and custom reporting when needed * Maintain the highest quality customer service standards and attitude Who you are: * Bachelor’s degree or equivalent work experience * 2+ years of experience in similar role * Strong quantitative abilities with experience in database management, data gathering, and analysis * Proficient with business applications and Microsoft Office applications (Excel, Word, Access, Outlook, PowerPoint) * Knowledge of SQL and Business Objects a plus * Familiarity with telecommunications a plus * Excellent written business communication and verbal presentation skills * Strong analytical skills and knowledge of invoicing/payment processing * Strong customer service skills and the ability to work/adapt in a fast-pacedenvironment * Self-starter with the ability to multi-task, manageworkload, be accountable, and deliver results Where you’ll work: * Remote Environment This position is open to candidates who live in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia What we offer: A competitive salary, along with a whole stack of other benefits too!  We're ambitious, friendly, driven, and passionate. If you want to be a part of a like-minded team in an evolving, challenging marketplace, then it’s worth us having a chat!   Tangoe Values: Accountability: Relentlessly delivers. Customer Centricity: Constantly enhances the customer experience. Collaboration: Team effectively. Transparency: Honest and respectful communication. More Information About Tangoe: Tangoe reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state, or local laws. Tangoe is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. Tangoe is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call (888) 855-2795.  We will make a determination on your request for reasonable accommodation on a case-by-case basis. The law requires Tangoe to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please visit Tangoe’s career page at https://www.tangoe.com/company/careers/ [https://www.tangoe.com/company/careers/]. As a Federal Contractor, Tangoe is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information, please visit Tangoe’s career page at https://www.tangoe.com/company/careers/ [https://www.tangoe.com/company/careers/]. Tangoe will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. For information, please visit Tangoe’s career page at https://www.tangoe.com/company/careers/ [https://www.tangoe.com/company/careers/]. Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. To request consideration as a Recruiting Vendor, please contact our recruiting department.

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Responsibilities

This role provides critical support and management for customer fixed and mobile telecom carrier invoices, including monitoring receipt, allocation of charges, and resolving billing issues with carriers. The analyst must also proactively identify process improvement opportunities and define system enhancements based on client needs.