Service Delivery Assistant at Johnson Controls

, , India -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sap, Service Coordination, Customer Support, Communication Skills, MS-Office, Team Management, Material Delivery Tracking, Inventory Management, Billing, Documentation, Client Communication, Service Reports, Problem Solving, Proactive Updates, Collaboration, Presentation Skills

Industry

Industrial Machinery Manufacturing

Description

A. PRIMARY Purpose (Why does this job exists) Knowledge & experience Sap for Raising PR and billing request B. primary DUTIES: Maintain Material delivery tracking and proactive update & Monitor spare parts availability Coordinate with service team, including installations, repairs, maintenance and PPM timely submission of PM and service reports for billing Communicate with clients to understand service needs and expectations on timely Maintain accurate service records and documentation Track inventory and ensure delivery the material as per schedule Collaborate with internal departments to streamline service delivery Tracking invoices submission to customer and Outstanding Payment follow up with customer and internal team Monitoring of PPM schedule and coordinate to with service engineers complete as per schedule & update customer Prepare BOQ as per service engineers input and updating in system Track service requests, coordinate with internal team and ensure timely resolution & timely update to customer with closure timeline Track the service jobs invoice generation, material delivery and get the acknowledgment Track the materials and arrange to delivery customer place & coordinate with engineers for work completion C. Education, Technical Skills, knowledge and experience B.Tech , Diploma Degree 2–5 years of experience in service coordination or customer support Knowledge system communication Excellent verbal and written communication skills Good communication and Presentation Skills Knowledge of MS-Office Skill to manage the team of Engineers /Technicians Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The Service Delivery Assistant is responsible for maintaining material delivery tracking, monitoring spare parts availability, and coordinating with the service team for timely submissions of service reports. The role also involves communicating with clients to understand their service needs and ensuring accurate service records and documentation.