Service Delivery Client Engineering -Remote Engineer (L2) at Top Millions Technical Services

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Networking, Collaboration Tools, End-User Computing, Troubleshooting, TCP/IP, DNS, DHCP, VLANs, Routing, Switching, Windows OS, macOS, Incident Management, Remote Access Software, Customer Service, Analytical Skills

Industry

IT Services and IT Consulting

Description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Service Delivery Client Engineering - Remote Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems. This role makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. Key responsibilities: Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing. Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations. Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications. Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices. Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains. Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems. Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records. Escalates complex or unresolved issues to Management or higher-level engineers or specialized teams, providing comprehensive information and analysis. Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution. Monitors network performance, conducts routine maintenance tasks, and applies patches and updates to network infrastructure and collaboration tools as required. Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness. Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development. Adheres to IT service management processes and standards, including incident, problem, and change management procedures. To thrive in this role, you need to have: Knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools. Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations. Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems. Excellent problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains. Strong customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner. Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment. Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders. Academic qualifications and certifications: Bachelor's degree or equivalent in information technology, computer science, or a related field is preferred. Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus. Required experience: Moderate level of demonstrated required experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us. Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!

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Responsibilities

Provide remote technical support by identifying and resolving incidents related to networking, collaboration tools, and end-user computing. Manage the full lifecycle of service requests from initial contact through to effective resolution and documentation.