WHY YOU SHOULD APPLY?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.
We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

OVERVIEW OF THE ROLE

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.
We are now looking for a Service Delivery Co-ordinator to join and provide support for our Managed Services team.

WHAT WILL YOU BE DOING?

• Manage team diaries, scheduling meetings and ensuring availability for key tasks and customer interactions.
• Book calls for customers with Customer Success Managers to ensure ongoing engagement and support
• Support customer onboarding activities and contract management.
• Collaborate with customers and partners to ensure smooth service delivery.
• Assign resources to customers and manage all managed service customer reviews.
• Support invoicing and billing processes for customers.
• Support procurement, tendering, contract, and supplier management..
• Coordinate follow-up actions from service reviews and internal meetings.
• Liaise with sales, procurement, and finance teams to ensure correct service delivery.
• Facilitate the transition of professional services into managed services.