Service Delivery Coordinator (12 months FTC) at PRS for Music

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Review, Auditing, Tracking, Process Improvement, Data Analysis, Feedback, Coaching, Risk Identification, MS Office, PowerBI, PRS REP Systems, ETL Systems, Numeracy, Literacy

Industry

Musicians

Description

Overview Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation. The Role We are seeking a Service Delivery Coordinator to join our Service Management team on a 12 Month Fixed Term Contract. The Service Delivery Coordinator will ensure maximised quality of distribution service by actively reviewing, auditing, measuring and tracking all data and processes applied across our end to end Operations to improve the accuracy of distributions to members and customers. The Service Management team is responsible for obtaining, uploading and submitting music usage data for the distribution. Responsibilities As our Service Delivery Coordinator, some of your day to day duties will include… Proactively identify areas to improve quality at source and across our processes. Analyse data receipt, data processed and our processes, identifying trends, making recommendations for process improvements related to the job role and giving constructive feedback and coaching to staff and management. Actively identify risks to quality and promote solutions For a full list of duties, please email the recruitment team and request a copy of the job description. About you At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have: High standard of MS Office (Word, Excel, Outlook and PowerBI) Proficiency in PRS REP & ETL systems Excellent standard of numeracy and literacy (at least GCSE level) A keen attention to detail What’s in it for you? Here are just a few things that set PRS for Music apart from the crowd: We trust, value, and support our people to make the difference We believe that diversity of thought and experience provides the platform for innovation and creativity We are consciously inclusive and have eight Affinity Groups which you can join and make an impact We invest in the development of our people to drive our ambitions forward We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support. We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days Employees can work from anywhere in the world for up to eight weeks of the year Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan. The Process Our interview process for this role is simple: First and second stage interviews will take place virtually on MS Teams. We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life. Location This role is fully remote within the UK, however our London Bridge Hub is available to all employees. To ensure the health & safety of all our employees, and as this position is remote, we will conduct a quick and easy remote-working assessment. If you sound like you could be the right person for the job, apply now. At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.

Responsibilities

The Service Delivery Coordinator will maximize distribution service quality by actively reviewing, auditing, measuring, and tracking data and processes across operations to improve distribution accuracy for members and customers. Responsibilities include proactively identifying quality improvement areas, analyzing data receipt and processing, and providing constructive feedback and coaching.