Service Delivery Coordinator at Aliaxis

Coopers Plains, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Project Management, Order Entry, Quoting, KPI Management, Continuous Improvement, Product Forecasting, CRM Reporting, Problem Solving, Microsoft Office, Vonage Phone System, SAP, Salesforce, Communication, Negotiation

Industry

Wholesale Building Materials

Description

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites. Vinidex For over six decades, Vinidex has been leading the way – setting the industry benchmark for pipeline systems and solutions. Our legacy spans across building, infrastructure, agriculture, and civil sectors. We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia. With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges. We are proud of our initiatives to reduce our carbon footprint, continuing to deliver the best solutions for our customers with minimal impact on the environment and a positive impact on our community. We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for: We Dare to challenge the status quo, to innovate and to learn fast We Care for the environment, our customers and each other We Deliver by taking accountability for our decisions and actions The Opportunity Are you motivated to provide outstanding service and deliver results to customers? Do you have a can-do attitude and an ability to communicate well at all levels? Can you work independently and as part of a team to think ahead of our customer needs? What will you do We have an outstanding opportunity for a Service Delivery Coordinator who is energetic, and customer focused to join our Civil Direct Service Hub Team in Coopers Plains. Reporting to the Civil Direct Services Hub Team Leader, this role is responsible for providing specialised customer service and administrative support for specific projects, contracts and key customer transactions. Support a safety-first culture through visible and effective leadership and workforce engagement, to achieve the best possible standards of workplace safety. Responsible for end-to-end management of small to medium Projects and general Customer Service requirements both externally and internally. Manage selected key accounts including order entry, quotes, email queries, inbound phone queue, and specialized requests against a set range of KPIs. Enhance the overall customer experience for key accounts by comprehensively understanding expectations and requirements and present an ongoing continuous improvement mindset. Meet the agreed KPIs around project timelines, ensure site deliveries are well coordinated and meet the required customer expectations & KPIs. Support the service hub to provide input into the required product forecasting. Adherence to the agreed business processes & CRM reporting is captured consistently and accurately. About you Ideally you will have 2-3 years internal or external customer service or project administration experience within a Manufacturing, Trade or FMCG industry (Plastics, Building Products, or FMCG – highly considered) Knowledge of one or more of our key market segments advantageous (Civil & Infrastructure, Mining, Plumbing or Irrigation) Able to problem solve and come up with solutions whilst navigating complex manufacturing process’ Computer literate with solid Microsoft Office skills and proficient with Vonage phone system and ERP/CRM systems (SAP and Salesforce preferred). Exceptional communication skills both verbal and written, with the ability to build meaningful relationships with all stakeholders including customers, to influence and negotiate to get the best outcome. Demonstrated team player with a collaborative style who is positive, resilient and wants to work in a team that likes to have some fun. Excellent time management and coordination skills with a sense of urgency, results focused, with high attention to detail and analytical mindset You have a can-do attitude, natural curiosity, are flexible and adaptable Why join us? We care Hybrid role working 3 days per week in office and 2 days from home (Initially full time in the office when training) Annual bonus program and employee recognition programs and service awards You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment Industry leading paid parental leave - 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer Employee Assistance Program access for you & your immediate family Opportunity to join our mentoring programs Diversity, equity, and inclusion is close to our heart as a global business, Tailored career development opportunities at home and abroad A safe work environment with a strong focus on "Go for Zero" Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy. For us, equity and belonging starts at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate. Just a heads up – we are currently not accepting CVs from recruitment agencies. Thanks for your understanding and cooperation! At Aliaxis we are driven by our purpose to solve the worlds water challenges and accelerate the change to clean energy – we design sustainable, easy to install, and innovative solutions that provide communities around the world with sustainable pipe and fittings for building, infrastructure, industrial, and agricultural applications. We work in a dynamic, down-to-earth industry where you can bring your authentic self to work every day knowing that our teams embrace diversity, equality and inclusion. We truly live our values – We Care, We Dare, We Deliver. Aliaxis APAC employs over 1,300 employees across prominent local brands including Vinidex, Philmac, Marley, Dynex, and RXP. We are committed to sustainability and providing safe working environments in our operations across Australia and New Zealand. We care about how we operate and our impact on the environment. We have adopted an industry-leading sustainability position and made significant investments to expand our recycling capabilities. As part of a global business operating in over 40 countries, we’re able to leverage the expertise of over 14,000 employees globally to deliver the best outcomes for the customers we serve and our valued employees. The family values of Aliaxis founders almost 120 years ago still resonate with the APAC team as we continue to meet the rapidly evolving needs of our customers. We are proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy. For us, equity and belonging starts at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.

Responsibilities

This role involves providing specialized customer service and administrative support for specific projects, contracts, and key customer transactions, while also supporting a safety-first culture. Responsibilities include end-to-end management of small to medium projects, managing key accounts, order entry, quoting, and ensuring site deliveries meet customer expectations against set KPIs.