Job description:
Role:
We are excited to welcome a new member to our Corporate Retail Division family — a Service & Delivery Coordinator based at our service centre in Thorsby, AB. As an integral part of our team, you will embark on a journey of growth and inspiration, consistently pushing boundaries to redefine excellence. Though your technical skills and exceptional customer service will be invaluable, it’s your spirit of ownership, accountability, and collaboration that will truly make you shine.
Why You?
Because you see every interaction as an opportunity to make a difference. You are not just a service & delivery coordinator — you are a brand ambassador who thrives on forging meaningful connections and delivering exceptional customer experiences. You bring creativity to the forefront, helping us take our brand and retail stores to new heights.
The Role:
Your primary responsibility will be to schedule deliveries and service appointments for our technicians.

Your day-to-day tasks include:

• Dispatching crews in the morning
• Answer phones and promptly respond to voicemails and emails
• Generate and schedule service or delivery requests based on calls from customers
• Monitor service/delivery requests and escalate them, if required
• Monitor status of projects
• Coordinate resources

Core Competencies:

• Comfortable using Microsoft Office and other databases
• Accurate data entry
• Able to multitask
• Exceptional attention to detail
• Ability to develop new skills
• Reliable
• Organized and able to prioritize workload
• Team player, willing to do what is needed

What We Offer:
This full-time role provides a dynamic work-life balance, with opportunities for professional growth and advancement. Compensation includes a competitive base salary and bonuses. Enjoy health, dental, and life insurance after 90 days and the equivalent of two weeks vacation annually.
About Us:
Welcome to Arctic Spas, Canada’s foremost hot tub dealer since 1994. We are a team that is driven by passion, innovation, and a commitment to quality, creating hot tubs and all-weather pools that represent the pinnacle of North American craftsmanship. Each day, we lean into our shared mission to deliver products that foster connection, relaxation, and joy.
Work-life at Arctic Spas:
At Arctic Spas, we believe in the power of connection, and it starts with our team. Our spas are designed to enhance the moments you share with your loved ones, and we take pride in creating an environment that fosters the same sense of connection among our employees. Here, you’re not just part of a team—you’re part of a family.
Ready to Dive In?
Join us in redefining the spa experience and creating lasting connections. Apply today to become part of our Arctic Spas family.
Arctic Spas is proud to be an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all our team members.
We extend our gratitude to all applicants. Only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $20.00 per hour
Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care

Application question(s):

• Thorsby is approximately one (1) hour southwest of Edmonton - will you be reliably able to commute there 5 days per week?

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

• Dispatching crews in the morning
• Answer phones and promptly respond to voicemails and emails
• Generate and schedule service or delivery requests based on calls from customers
• Monitor service/delivery requests and escalate them, if required
• Monitor status of projects
• Coordinate resource