Service Delivery Coordinator I at BeyondReach LLC

Cedar Rapids, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Coordination, Milestone Tracking, Risk Management, Stakeholder Communication, Planning, Organizational Skills, Cross-Functional Teamwork, Microsoft Office Suite, Problem-Solving, Analytical Skills, Decision-Making, IP Connectivity Solutions, Vendor Coordination, Technical Support, Billing Support, Purchasing Support

Industry

Telecommunications

Description

Description Service Delivery Coordinator I BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO: Director of Service Delivery CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Industry standard technology certifications EXPERIENCE: 1 -3 years’ experience preferred Who We Are Looking For? BeyondReach, a CCR company, provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations. Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will maintain project plans within BeyondReach and work with internal teams to develop technical and non-technical standards to ensure all projects flow smoothly from implementation to completion. What You’ll Accomplish and Experience Core Responsibilities Support delivery of engineered connectivity solutions by tracking project requirements, dependencies, risks, and milestones from implementation kickoff through completion and handoff Assist in developing and clarifying project scope, objectives, deliverables, communications plans, and work plans across technical and non-technical stakeholders Coordinate internal teams and assignments, monitor work efforts, and escalate issues or blockers when appropriate to keep work moving forward Maintain implementation schedules and ensure install readiness by tracking key prerequisites such as access requirements, site readiness, vendor deliverables, and required documentation Track project milestones and adjust timelines and coordination efforts as needed to ensure delivery is on-time, within budget, and aligned to stakeholder expectations Prepare and communicate project updates throughout the project life cycle with clear timelines, next steps, and owner accountability Vendor & Field Service Coordination Coordinate third-party field service providers to support site surveys, installs, troubleshooting visits, and implementation activities Communicate expectations and scope alignment with vendors and subcontractors to ensure quality completion and proper closeout documentation Identify delivery risks early (missed appointments, access issues, delayed milestones) and escalate with urgency when required Technical / Delivery Support Support coordination of technical deliverables such as demarcation requirements, handoff details, install constraints, and acceptance criteria Partner with Engineering and Operations teams to validate implementation feasibility, resolve blockers, and support smooth delivery execution Ensure project documentation is complete and accurate for operational handoff (as-built notes, vendor closeouts, key implementation details, customer acceptance readiness) Billing & Commercial Support Initiate client invoices as agreed-upon in Statements of Work (SOW) and ensure required completion documentation supports billing triggers Assess out-of-scope work as it occurs and coordinate documentation and billing alignment with the client and relevant internal CCR departments Support the tracking of one-time charges and vendor costs and flag variances or concerns to leadership Purchasing Support Support purchasing workflows as required, including obtaining quotes, coordinating pricing/terms, and assisting with purchase orders Coordinate ordering activities as needed to support implementation timelines Desirable Previous Experience Familiarity with project coordination fundamentals including milestone tracking, risk management, and clear stakeholder communication Planning and organizational skills with the ability to manage multiple active projects simultaneously Experience working with cross-functional teams including service delivery, engineering, operations, and vendors Microsoft Office Suite knowledge (Excel, Outlook, Word, Teams) and comfort using dashboards/tools to monitor project status Problem-solving, analytical, and decision-making skills to support projects from beginning to end Ability to maintain composure under pressure, manage conflict professionally, and adjust priorities quickly in a fast-moving environment Experience with IP connectivity solutions such as DIA and broadband, and comfort working around technical service delivery requirements Ability to coordinate vendor-based field installations and ensure completion requirements are met Why BeyondReach CCR, the parent company of BeyondReach, is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include: Nationally recognized as “Great Place to Work” – 10 years in a row 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America 13x top 100 listing on MSPMentor 501 internationally Nationally awarded Platinum HIRE Vets Medallion 4x TAI IT Service Provider of the Year Learn more about CCR and our values: https://ccr.net/about-us/ Learn more about BeyondReach: https://www.beyondreach.com CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for onsite employees in Cedar Rapids, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career. Learn about our culture: https://www.greatplacetowork.com/certified-company/1206043

Responsibilities

The Service Delivery Coordinator I will support the delivery of engineered connectivity solutions by tracking project requirements and coordinating internal teams. They will also maintain implementation schedules and ensure project milestones are met on time and within budget.