Service Delivery Coordinator at Socket Telecom LLC

Columbia, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Managerial skills, Leadership skills, Technical skills, Order management, Customer service, Microsoft Office proficiency, Analytical skills, Problem-solving skills, Attention to detail, Meeting deadlines, Strategizing, Pro-active, Responsiveness, Communication, Data integrity, Vendor management

Industry

Telecommunications

Description

Description Socket is seeking a highly skilled Service Delivery Coordinator to coordinate the delivery and execution of timely and successful installation of services. This role will work heavily with customers, the sales team, and network operations to ensure that the customer’s expectations towards the actualization of services are met. This is an in-office position. What We offer: 401k matching Medical benefits Dental benefits Vision benefits Free fiber services if available in your area Primary responsibilities: Set customers’ expectations and establish timelines in regard to milestones and installation of services Provides firm order commitments on each order for customers to manage interval progress Implementation of the appropriate provisioning plans Manage relationships with vendors Manages escalations against vendors when dates are in jeopardy Tracks orders and provide status to staff and outside vendors/carriers Manages data integrity with regards to vendor information Regular reliable attendance Qualifications: Strong managerial, leadership, and technical skills Experience in order management Customer service experience Proficiency in Microsoft Office Skills: Strong analytical and problem-solving skills Attention to detail Being able to meet deadlines and strategize when changes occur Pro-active and very responsive to customer needs Excellent written and verbal communication Able to present information and respond to questions Ability to calculate discounts, interest, commissions and percentages Desirable Skills: Bachelor’s degree or equivalent 3-5 years related experience Or equivalent combination of education and experience Experience in Order Management Self-Motivation Willingness to assume ownership Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!

Responsibilities

The Service Delivery Coordinator will coordinate the delivery and execution of timely and successful service installations by setting customer expectations and establishing timelines for milestones. This role involves implementing provisioning plans, managing vendor relationships, tracking orders, and providing status updates to staff and external parties.