Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
The Salvation Army (TSA) is looking for a proactive and relationship-driven Service Delivery Coordinator to support TSA locations by ensuring seamless IT service delivery and continuous improvement. This role is pivotal in bridging the gap between IT and business needs, facilitating change, and enhancing customer satisfaction. If you are passionate about service excellence, technology, and making a meaningful impact, we invite you to join our mission-driven team.

Key Accountabilities:

• Client Engagement & Satisfaction: Build and maintain strong relationships with our various locations to understand their technology needs and ensure satisfaction.
• Service Delivery Monitoring: Define, track, and report on service delivery KPIs and success criteria.
• Business Intelligence Analysis: Analyze data from our various locations and business functions to recommend improvements in Managed IT Services.
• Change Management: Lead TSA locations through technology and process changes effectively.
• Project Support: Represent TSA location interests in IT projects and ensure alignment with service delivery goals.
• Operational Oversight: Maintain accurate data and collaborate with stakeholders to manage project tasks.
• Governance Participation: Engage with internal and external stakeholders including vendors and business leads.
• Continuous Improvement: Conduct postmortems and generate recommendations to enhance client experience.

Key Skills and Experience:

• University degree in Business, IT, or related field; PMP certification is an asset.
• Minimum 5 years in IT Service Delivery, Account Management, or Technical Sales.
• Strong understanding of PMLC, SDLC, and current IT trends.
• Excellent verbal and written communication, facilitation, and interpersonal skills.
• Proven ability to deliver exceptional service and resolve issues effectively. Strong research and analytical capabilities to support decision-making.
• Skilled in planning, leading meetings, and managing multidisciplinary teams. Self-motivated, dependable, and able to thrive in a dynamic environment.

Compensation:
The target hiring range for this position is $81,170.48 to $101,463.10 with a maximum of $121,755.72.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you

Please refer the Job description for details