SERVICE DELIVERY, CUSTOMER SUCCESS & PROJECT MANAGER - SECURITY OPERATIONS at ADVENS

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Project Management, Cybersecurity, Communication, Strategic Planning, Service Delivery, Governance, Monitoring, Technical Committee, Security Committee, Service Reviews, Incident Management, Flexibility, Teaching, Digital Knowledge, Problem Solving

Industry

Computer and Network Security

Description

Company Description 📢 Together Ahead Joining aDvens means joining a European leader in Cybersecurity, but above all it means joining specialists who are passionate about protecting organizations that are increasingly exposed, to help them to accomplish their often-essential missions. It also means deciding to become part of a team that puts its performance at the service of high-impact projects (socially and ecologically). 🌎 European player on a global mission Our 600 experts are present throughout France, Germany, Italy and Spain as well as in Canada and Tahiti. We are now established in the DACH region with an office in Munich/Germany. Our mission to protect organizations from cyber threats guides us and drives us every day. But that’s not enough for us. If Cybersecurity keeps the world go round, then our performance must help to change it for the better. Together and ahead of the game: since our very beginnings, we have been driven by four strong values. More than just a trademark, they're our driving force to act today and do better tomorrow: #Boldness #Collective #Impact #Integrity 🚀 What’s in for you ? A welcoming team, training, transition, mobility – we support each project according to the desires and ambitions of each individual. We believe in work-life balance as a vehicle for personal fulfillment, so we have opted for autonomy and freedom in the workplace but also in the way we organize ourselves daily. And to nurture our precious collective spirit, our weeks are characterized by various moments of sociability and sharing... always with a backdrop of humor (more or less accessible 😅). Every day we take action on social impact projects through our fund “Advens for People and Planet” whether they’re centered on education, inclusion, or preserving the climate and environment. You have a social project you want to support? Use our internal team fundraising and collect money from colleagues and the company monthly. As you can see, we're looking for more than just Cybersecurity experts - we're looking for committed and passionate people. Job Description As a member of our SOC (Security Operations Center), you will provide your expertise to your customers to strengthen their operational security and improve their protection by monitoring their managed security services. 🤓 Your mission Manage and oversee the implementation of SOC projects, ensuring that all aspects meet or exceed customer expectations. Coordinate and manage all project phases from inception to completion, including planning, execution, monitoring, and closing. Serve as the primary liaison between customers and internal teams, ensuring clear and effective communication. Support your customer base and ensure that they get the most out of the services offered by our mySOC platform. Work alongside your customers to develop their Cybersecurity strategies. Manage the mySOC service using adapted governance: steering committee, technical committee, security committee, reports, service reviews, etc. Ensure the ongoing development of services by adapting them to the customer’s needs. Contribute to the development of mySOC services and offerings. 🤠 Your potential projects What if you joined us? Here are a few concrete examples of projects you could be involved in... You will manage the deployment of the mySOC Managed Detection & Response service offering for an Energy supplier. Several hospitals trust you to run their outsourced SOC service. Define the monitoring plan for an inte.rnational food group. Some major broadcasters entrust you with the management of a Managed Detection & Response service. Work as part of the Cybersecurity crisis unit of the CISO of a social security group. A customer’s SecOps team invites you to review the latest incidents to improve their SOC. Qualifications 🤩 So, is this the right job for you? You enjoy dealing with customers and being in regular contact with the organizations you protect. You take great interest in running a customers’ Cybersecurity strategy: you challenge and help them daily! You are flexible and willing to juggle different customers in different sectors. Even if you are usually working remotely with your customers, you enjoy visiting them occasionally to maintain proximity and lead a security committee, for example. Working in tandem with a Security Analyst, you will bring your strategic outlook to complement their tech outlook. You have a gift for teaching: explaining what someone should do to improve their security posture comes easily to you! With a general digital knowledge and a keen interest in Cybersecurity, you are motivated to develop your skills in this field. Security and its challenges inspire you: it’s time to get involved with a dynamic, specialist and purpose-driven company. Language skills (both mandatory): German (full professional proficiency, C1) and English (full professional proficiency) Location: Munich (Germany) or Remote (from anywhere in Germany) Additional Information 💪 Your team In Germany we are currently a fast-growing team of passionate people. We are travelers, musicians, sports and concert enthusiasts, parents, early birds, night owls and many more. Who are you? Looking forward to getting to know you soon! 🤲 Career starter, career changer, or best-ager ? Whatever your degree or background, we are above all looking for attitude, skills, values and motivation. We are keen to integrate profiles from different backgrounds, and we are very proud of this because we are convinced that our team is enriched in this way and that diversity is an invaluable source of creativity and innovation. Therefore, this job profile exists in different seniority flavors. If you are up for a challenge, and you would like to take part in an innovative business project, then come and join us!

Responsibilities

Manage and oversee the implementation of SOC projects, ensuring customer expectations are met. Serve as the primary liaison between customers and internal teams while supporting customers in developing their Cybersecurity strategies.