Service Delivery Director

at  Auxilion Ireland

Dublin Office based with frequent travel to client sites and UKService Delivery Director
A highly skilled and experienced Service Delivery Director to lead and shape the future of a critical part of the business in a dynamic, growth-oriented company. This person will be responsible for ensuring the successful delivery of our services to clients, maintaining high standards of customer satisfaction, and driving continuous improvement in service delivery processes. This role will report directly to the CEO and sit on the leadership team of the business. 10+ years of leadership experience in Managed Services, Professional Services, or Project Services, with a focus on service delivery management and strategy.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• 10+ years of leadership experience in Managed Services, Professional Services, or Project Services, with a focus on service delivery management and strategy.
• Demonstrated success in developing and executing service strategies and driving operational improvements.
• Certification in ITIL, PMP, or similar frameworks.
• Ability to manage multiple priorities and work under pressure.
• Strong problem-solving and decision-making abilities
• Excellent leadership, communication, and interpersonal skills.
• Strong financial acumen to manage large budget
• Proven track record of driving process improvements and innovation
• Leadership and Management:
• Lead, mentor, and manage our teams which is at the core of our focus.
• Working in the leadership team to help shape, drive and build the future of the business.
• Grow, enhance and support our customer outcomes and team of service delivery managers and technical support staff.
• Foster a culture of excellence, collaboration, and continuous improvement within the team.
• Service Delivery:
• Oversee the end-to-end delivery of technical services to clients, ensuring adherence to SLAs and quality standards.
• Oversee the quality and delivery of all of project and professional services deliveries to our clients.
• Develop and implement service delivery strategies that align with company goals and client needs.
• Monitor and report on service delivery performance, identifying areas for improvement.
• Client Relationship Management:
• Build and maintain strong relationships with key clients, acting as the primary point of contact for service delivery issues.
• Ensure client satisfaction by addressing concerns promptly and effectively.
• Process Improvement:
• Identify and implement process improvements to enhance service delivery efficiency and effectiveness.
• Stay updated on industry trends and best practices to drive innovation in service delivery.
• Financial Management:
• Manage the service delivery budget, ensuring cost-effective delivery of services.
• Manage the overhead, hiring and operational costs associated with the Service delivery.
• Monitor financial performance and implement corrective actions as needed.
• People:
• A strong leader and mentor to our people and the people in your care and motivating the team to achieve their best, fostering a positive and collaborative work environment
• Overseeing the daily activities of the service team, ensuring they are well-coordinated and productive and working as one team
• Providing the vision, ongoing training and development opportunities to enhance the skills and performance of service staff.
• Leading the performance of service staff, providing feedback directly and via your direct reports, and implementing improvement plans as needed to support the improvement of the business.
• Workforce planning and strategy to ensure the business is staffed with qualified and capable individuals and we are nurturing and developing our talent.
• Compliance and Risk Management:
• Ensure compliance with relevant regulations, standards, and company policies.
• Identify and mitigate risks associated with service delivery
• Strong understanding of IT service management (ITSM) frameworks and methodologies.
• Proven experience in a service delivery leadership role within a technical or IT services company.
• Experience with cloud services, cybersecurity, and other emerging technologies.

Please refer the Job description for details