ABOUT ASPIRE

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!

ABOUT THE ROLE

We are looking for a Service Delivery Engineer with strong communication and technical skills to join our Build team.
As a Service Delivery Engineer, you will play a key role in ensuring Aspire’s product portfolio is delivered efficiently and to the highest standard. You will be responsible for handling customer service requests, managing service tickets, and provisioning hardware and software across Aspire’s product portfolio, including connectivity, voice, hosting, and cloud services.
You will work closely with the wider delivery teams to ensure customer requirements are fulfilled accurately and on time, helping to maintain service excellence and adherence to SLAs. While primarily focused on delivery and execution, you may also support project implementation and assist in maintaining smooth transitions between sales and service.
This is a fantastic opportunity for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to build their technical expertise within a growing IT and Cyber Security provider. Full training and development will be provided to deepen your knowledge of Aspire’s services and strengthen your career path in technology delivery.
Our ideal candidate would be an instinctive problem solver who can identify the correct solution for a customer. Strong communication skills will help you to diagnose the customer’s issue and explain technical issues in a way that non-experts can understand.
Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second to none.
Efficiency is also important to succeed, as you will be managing a diverse workload.

WHAT YOU WILL BE DOING –

• Handling of tickets for inbound requests from customers for new IT solutions.
• Providing technical support to the Sales team to allow them to build accurate quotes for customers.
• Understanding customer requirements and their desired outcomes and suggesting technology options to deliver against these requirements.
• Identifying opportunities to improve the customer’s experience and relationship with Aspire.
• Working across various internal and external teams to build a solution that meets the needs of the customer.

YOU WILL SUIT THE ROLE IF YOU HAVE –

• The ability to identify opportunities to improve the customer’s experience and articulate the benefits to the customer and end user.
• Excellent communication skills.
• A good understanding of hardware and software concepts.
• A good understand of how technology can drive business benefits.