About the job

JD:

Technical knowledge, skills and expertise

IT Customer Delivery Head or equivalent , Generalist Engineer with an IT back-ground 

At least 20+ years in IT and 15+ years in Service Delivery & customer management in the Infrastructure context, especially in Data Center hosting services with below process skills: 

• Strong in customer management and networking skills 
• Growth mindset for farming additional business with existing customer 
• Proven track record in managing large teams in a global organization with global delivery responsibility 
• Developing people and acting in a global organization, building networks, and working in a virtual and distributed environment 
• Strong IT and technological background are a must, savvy financial understanding and financial management capabilities plus process know-how 
• Pro-activeness and customer orientation, drive and willingness to succeed in a complex, transformational environment 
• Managing change and strong decision-making capabilities, acting fast and decisive despite uncertainty 
• ITIL – at least two intermediate levels (Service Transition & Operations) would be prefered 
• Knowledge of Data Center Technologies 
• Understanding of Asset Management (CMDB, SAM) 
• Knowledge of Lean and Six Sigma 
• Project Management – PMP/Prince 2 or similar 
• Statistical Process Control methods 
• Public Cloud Certification