Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Service Delivery Junior Specialist - A at Capgemini Portugal

, , -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Procurement, Client Focus, Process Improvement, Collaboration, KPI Management, P2P Process, Operational Quality, Efficiency, Team Culture, Knowledge Sharing, Customer Service, Compliance, Stakeholder Engagement, Continuous Improvement, Problem Solving

Industry

IT Services and IT Consulting

Description

Job Description Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.Job Description - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processesSkills (competencies)

Responsibilities

The role involves supporting senior service delivery professionals and ensuring daily activities are fulfilled according to procedures and KPI targets. The specialist will also contribute to process improvements and maintain a customer-focused service.