Service Delivery Lead at HP Law

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Customer Support, Field Service Management, Technical Support, Process Improvement, Preventive Maintenance, Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity, Operating Systems, Electromechanics, Electrical Engineering, Chemistry, Safety Standards

Industry

IT Services and IT Consulting

Description

Elevates customer satisfaction levels through the precise understanding and fulfillment of their requirements, promptly addressing any customer-related challenges and providing appropriate guidance while adhering to established procedures. Offers comprehensive software services, encompassing pre-sales, post-sales, and service delivery support, with a specialized focus on proactive and reactive services for mission critical customers. Monitors operational performance and proactively engages in corrective action planning when necessary to uphold optimal service standards. Manages and drives deployment and sustainment of field operations, including escalations and expedites. Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity. Contributes to the organization's profitability by generating and cultivating new business opportunities and providing technical support for deal proposal development. Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process improvement. Proactively monitors and troubleshoots complex problems, collaborating with exempt-level employees to develop recommendations. Analyzes tasks, collaborates with internal partners, and provides mentoring and guidance to lower-level roles, aiming to enhance organizational performance. Impacts multiple departments and leads large, cross-division functional teams or projects. Complexity Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. NA Automation Chemistry Commissioning Customer Relationship Management Customer Support Electrical Engineering Electromechanics Electronics Environment Health And Safety Field Service Management Hand Tools Key Performance Indicators (KPIs) Operating Systems Preventive Maintenance Process Improvement Safety Standards Technical Services Technical Support Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

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Responsibilities

The Service Delivery Lead is responsible for elevating customer satisfaction by understanding and fulfilling their requirements while addressing challenges. They monitor operational performance and engage in corrective action planning to maintain optimal service standards.