General information
Job Posting Title
Service Delivery Lead
Date
Monday, July 14, 2025
City
Stretford
Country
United Kingdom
Working time
Full-time
Closing Date
23-Jul-2025
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As the Service Delivery Lead at our site in Stretford, you will hold line management responsibility for an administrative team, including recruitment, performance appraisals, absence management, performance management, disciplinary and grievance procedures.

Duties include:

• Deliver business performance metrics with team and wider management team
• Managing and deploying staff resources to ensure that deadlines and targets are met within agreed timescales
• Ensuring that medical, administration, accommodation and computer resources are maximised to schedule sufficient examinations to achieve all targets
• Producing, making active and regularly using statistical data and dissemination of work management reports to manage the workload effectively, including cascading of same to your team
• Working with other teams and Team Leaders to ensure cohesion within unit and work flow progression
• Providing reports on performance as appropriate
• Supporting the Operations Manager in establishing and maintaining effective customer liaisons.

Salary £30,000 per annum.

• Experience in a Business Administration position or similar role
• Strong people management and coaching skills
• Fluent English language skills: spoken and written in a clear, caring, courteous and professional manner
• Attention to detail in relation to office supervision duties
• Ability to confidently use MS Word, Excel and Outlook to a basic standard
• Able to motivate team members to deliver work to set targets and effectively structure daily activities ensuring effective outcome
• Willingness to travel as required by the business and undertake other duties and working patterns as required.

EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£ 30,000.00
Maximum Salary
£ 30,000.0

• Deliver business performance metrics with team and wider management team
• Managing and deploying staff resources to ensure that deadlines and targets are met within agreed timescales
• Ensuring that medical, administration, accommodation and computer resources are maximised to schedule sufficient examinations to achieve all targets
• Producing, making active and regularly using statistical data and dissemination of work management reports to manage the workload effectively, including cascading of same to your team
• Working with other teams and Team Leaders to ensure cohesion within unit and work flow progression
• Providing reports on performance as appropriate
• Supporting the Operations Manager in establishing and maintaining effective customer liaisons