Service Delivery Leader Korea at SoftwareOne

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Service Delivery, Microsoft 365, Azure, AWS, Incident Management, Performance Management, Security Management, Cost Optimization, Project Management, Business Collaboration, Operational Reporting, Service Management, Budget Management, KPI Management, Leadership, Strategic Thinking, Customer Experience Management

Industry

IT Services and IT Consulting

Description

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role Service Delivery Leader (Korea) Contract Type: Full-Time | Location: Seoul, Korea Working Model: Hybrid (1 time per week WFH) Key Responsibilities Cloud Service Delivery Ownership Overall responbility for customer cloud service operations, including: Microsoft 365 Azure AWS Other customer cloud services Manage Service Quality including: SLA Incident managment Performance Security Cost optimzation Act as the first point of accountability when customer issues occur and lead problem resolution Drive continuous service quality improvement and operational optimization Customer Project PM / PMO Role Serve as PM or PMO for projects such as: Microsoft 365 migration projects Azure infrastructure implementation AWS cloud migration and optimization Business Collaboration with Microsoft and AWS Lead and manage business collboration with Microsoft and AWS vendors Operational Reporting & Service Management For each customer: Cloud usage and cost Security posture (Secure Score, Defender, Compliance) Service availability and performance Prepare regular operational reports and conduct customer briefings Service Portfolio, Planning & Budget Management Manage service department budget and KPIs with APAC service leadership Coordinate with APAC on: Global resource availability Service direction Korea market service development Own overall project governance (GiSO process) with APAC service teams Hold regular meetings with APAC regarding service revenue and service programs (e.g., Microsoft programs) Sync service revenue monthly with local Finance based on project progress Lead hiring and staffing for the Service team What we need to see from you Qualifications Bachelor's degree or higher 10+ years of relevant experience PM/PL experience Straong leadership and stragetic thinking Strong service operations and customer experience managment Proven experience delivering Microsoft 365, Azure, and AWS projects (requires technical skills as well) Fluent in English (MUST) Job Function Software & Cloud Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

Responsibilities

The Service Delivery Leader is responsible for overall customer cloud service operations, ensuring service quality, and leading problem resolution. They also manage project management roles for cloud migration and optimization projects.