Roles & Responsibilities

This position is limited for 3 months with the option of extension.

We are not providing Visa sponsorship.

SDM is the main interface between our customers and KTC organisation. SDM 'owns' their support contract commercially, operationally and contractually. SDM at Kapsch OPS plays crucial role in driving service delivery excellence and make sure services are delivered effectively in or above expected quality and our customers are satisfied with level of services delivered by KTC and our suppliers

Best performes are transparent and have hands-on attitude (they review incident reports, contribute to root cause analysis not only forward them to the customer, they are able to understand technical problems and can contribute) What doesn´t work: passive attitude (it´s necessary to reach out to the customer proactively, ensure the correct planning etc.), not understanding that "the customer is always right", not looking beyond your typical scope

• Responsibilities: