Job Summary:

For our customer, one of the largest digital transformation companies in the region, we are seeking an experienced and dynamic Service Delivery Manager (SDM) with a strong background in End User Support to lead and optimise IT service delivery across our organisation. This role is ideal for someone who began their career in a technical role and successfully transitioned into service delivery management, bringing deep expertise in technology, user experience, and operational excellence. The successful candidate will manage the Service Desk, End User Support Services, and Identity & Access Management (IAM), ensuring high levels of customer satisfaction and alignment with business objectives. Proven success in transformation initiatives, award-winning service delivery, or recognised achievements will be highly valued.