Job Description:
We have a new opportunity for a Service Delivery Manager to join us!
Reporting into the Head of Service Delivery, you’ll provide customer support for operational end to end IT services to a large or specific set of strategic business Units within the AXA UK operating companies by establishing key business service level agreements and managing customer expectations and perceptions to deliver customer satisfaction.
If you have an IT background and experience managing multiple stakeholders or client relationships, we’d love to hear from you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

WHO WE ARE:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.
Salary: £44,100 - £63,000 dependent on experienc

• Supporting the IT Head of Retail Service Delivery in managing executive business relations by managing customer perceptions and expectations of IT service and operations
• Establishing and maintaining good relationships with managers and IT users
• Ensuring business impact is considered in Service Level Agreements and IT Service Continuity Plans
• Overseeing the day-to-day operational IT services provided, ensuring they deliver the service levels required by their customers
• Supporting the problem management process and ensure the interests of the customer and business are appropriately represented
• Undertaking formal service reporting and service reviews with business customers against these service levels undertake formal service reporting and service reviews with business customers against these service levels
• Managing communications for major incidents, escalations and problem management actions for all IT services in the production environments
• Establishing and delivering an improvement plan to restore high customer satisfaction where customer satisfaction is low
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.