Service Delivery Manager at Bank of New Zealand

North Dunedin, Otago Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, Technical Infrastructure, Collaboration, Documentation, Change Management, Communication, Accountability, Decision Making

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. We have an opportunity for a Service Delivery Manager to join our Everyday Banking Product team. This is a newly created role with a great opportunity to join an experienced team that support each other with knowledge and workload. This role must be based in Auckland. It is a hybrid role with four days in the office and one day where you can work flexibly. Mō te Tūranga | About the Role We sat down with our Service Delivery Lead, and she let us know the following about the role. What are 5 day to day tasks the person in this role will complete? Understand, end to end, how our systems deliver products and services for customers. Ensure product documentation for systems is complete, up to date and is tested. Support hypercare following change, transitioning new capability to BAU. Support product colleagues with requirements for technology colleagues. Collaborative with product and technology colleagues to lead releases for BAU and change. What projects / work will the candidate be working on now and into the next year? The focus of this role will be the Core Ledger Replacement (CLR), include CLR backlog progression and applying insight to existing products and services. What is your management style? Supportive, I will work with you to get clear on the outcomes and then step back, I am there if you need me – always. What is the most exciting thing about this opportunity? In this role, you’ll be establishing a new skill within our Customer, Product & Services (CP&S) area, and you will be working closely with both CP&S and Technology teams. You will have the ability to define and set Ways of Working. What do we want you to know before you apply? This role is 50:50 technical knowledge and collaboration. Please also be aware that it may be required for this person to start earlier in the day (approximately 7am or 7:30am) due to the ways of working. What will success look like for the candidate in this role? CLR for Term Deposits stabilised in the first year, confidence in our documentation and support for outages. You will have developed strong relationships within CP&S and Technology. What technical skills are required for this role? We are looking for someone experienced in Service & Delivery management, with a strong understanding of technical infrastructure and related ecosystems. What attributes will this person display in order to be successful in this role? Curious, can build knowledge quickly through analysis and great relationships Resilience and grit Clear and simple communication style Action orientated, can act with speed, execution matters Understands that winning together requires taking accountability or support others to take accountability Makes good decisions fast, uses information and other perspective to form decisions Trusted by stakeholders through having great knowledge, experience and accountability Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand Please note applications close Monday 12 January 2026. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 12 January 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

The Service Delivery Manager will oversee the end-to-end delivery of products and services, ensuring documentation is complete and up to date. They will also support the transition of new capabilities to business as usual and collaborate with product and technology teams.