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Service Delivery Manager at Big Red Recruitment
England, Louisiana, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

17 Nov, 26

Salary

0.0

Posted On

19 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Telecommunications

Description
  • Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
  • Plan, lead, and document structured Service Review Meetings with key stakeholders.
  • Deliver comprehensive Service Management Reports and lead ongoing improvement plans.
  • Act as the escalation point for internal and external customer service concerns.
  • Partner with Account Management to align on strategic goals and drive new opportunities.
  • Review customer P&Ls to ensure contract profitability and efficiency in service delivery.
  • Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.
  • Provide detailed business reporting and forecasting to internal and external stakeholders.
  • Support broader service initiatives and collaborate across departments to improve customer experience.

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Responsibilities