Job Description

About Us:

Our Digital Buildings Business creates integrated, multi-layered solutions that specialize in combining building services & intelligent automated systems. Our solutions enable owners, end users and custodians (such as; Commercial buildings, Hospitals and Data Centers), to intelligently monitor, meter and control the attributes of their assets in real time, reducing consumption and improving reliability and quality.

The Opportunity:

Based in Sydney, we have an opportunity for an individual to join the Schneider team in the capacity of Service Delivery Manager. Reporting to the Regional Services Manager you will build upon the branch reputation for excellent customer service and satisfaction. You will lead a team of service technicians, service engineers and other specialists with application knowledge in HVAC, controls, energy monitoring, management and efficiency, networking, security, cybersecurity and systems integration.

You will also identify opportunities to grow the business through field quotes and small works. It will be a challenging but highly rewarding position.

Your key responsibilities will include:

• Manage the service and maintenance activities delivered by your team, with a focus on client relationships and service delivery excellence.
• Supporting the development and progression of all people within your team
• Maintaining strong relationships with key customers to drive recurring work – maintenance, callouts, field quotes & SMWX.
• Maintaining a high level of communication with staff to foster loyalty and retention whilst ensuring safe work practice compliance/safety, and performance.
• Ensuring maintenance schedules for contracted sites are completed and closed out within the allocated month.
• Running operational meetings with customers and technicians to review and follow up maintenance status, works in progress, outstanding quotes and outstanding invoices.
• Managing and delivering on service operations’ key metrics including utilisation, maintenance commitment and NPS.
• Working closely with the team of service engineers to provide technical advice and support.

Why You:

You are someone who gets excited by innovation. You are a highly driven individual who wants to work for a values based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do.

In addition, you possess the following relevant skills:

• Tertiary/trade qualifications in an engineering related discipline or Tertiary qualification in business.
• Exposure to contract and portfolio management, including financial accountability and delivery against key outcomes.
• Understand the technical operations of customer sites and offer value-added solutions and proposals for improvement.
• Have strong communication skills and will be expected to deliver value propositions.
• Support tender submissions, presentations and training activities for both internal and external stakeholders.
• Ensure Key Performance Indicators are met across the team.
• Excellent report writing and delivery skills.
• Strong PC skills in Excel; Word & Office.
• Sound organisation and time management skills.
• High-level understanding of NABERS, energy, water and indoor environment quality principles (preferred).
• High-level understanding of Building Management Systems (BMS) (preferred).
• High-level understanding of Information Technology (IT) principles, including cybersecurity, networking and server infrastructure (preferred).

Benefits of Working for Schneider Electric as a Service Delivery Manager:

The list is long but importantly we offer a competitive salary package, access to our employee share plan and salary continuance insurance. Beyond this we have a truly flexible work environment with opportunities to work remotely, on-site at customer locations or in our SMART Macquarie Park office facility, including an on-site gym.

Additionally, we offer all our employees the opportunity to build their careers within our global organisation. With our game-changing ‘Career Hub’ you have the opportunity to; work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips. 

• Competitive salary package
• Flexibility at Work and Global Family Leave 
• Option to participate in our Share Program, with discounts and company contribution for employees 
• Potential opportunity to purchased additional annual leave 
• Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes 
• Continuous training on Schneider products 
• Exposure to a market leader in sustainability and automation 
• Global support at your fingertips 
• Working in a well-balanced team and inclusive environment 

We're a great place to work, but we're continually striving to be the best place to work. Join us and see how!

Apply today!

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

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