About the role

You will be responsible for leading both an internal technical authorisations team and outsourced service provider in relation to the service, maintenance and repair of vehicles. You'll also support performance management across these areas, help shape strategic direction and build high-performing teams for effective cost control and service delivery. Whilst being able to bridge the gap between internal business objectives and supplier execution, being responsible for relationship management, delivery against service delivery agreements, continuous improvement and risk management.

Some of your key responsibilities will include:

• Lead, support and manage performance of technical authorisations teamsManage relationship and service delivery of outsourced supplier partnerProduction and presentation of performance reportingDrive continuous improvement, technology adoption and stronger customer outcomes 

What we're looking for

You’re an inclusive and supportive leader with supplier relationship and performance management experience together with the foundation of vehicle technical experience and qualifications. You’re comfortable working to tight deadlines, making informed decisions and helping teams work efficiently and effectively.

You'll also be able to demonstrate:

• Technical service delivery management experience
• Supplier relationship and performance management, ideally including outsourced service providersTeam management experienceExperience working to tight deadlines in a busy operational environmentAbility to analyse and present data

The package

We offer a basic starting salary of up to £60,000*, plus a bonus of up to £4,600. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

• Company car or cash alternative of £5,500 per annumPrivate medical cover, including a digital GP serviceCompany pension with enhanced employer contribution of up to 10%Discounts on our products and services and discounts in many high street brands2 paid volunteering days every yearFree on-site gymDedicated on-site social and dining space with facilities to store and heat food, charge your phone and purchase refreshmentsPlus, a range of flexible benefits to suit your lifestyle
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