Job Title: Service Delivery Manager
Department: Municipal Services
Reporting to: Contract Manager
Salary Range: TBC – Can be discuss at interview too
Leadership Level: Managing supervisors, ASDM within a business or function

EXPERIENCE:

· Will have extensive experience in blue collar staff service industry. Multi-disciplined contract environment, with specific appropriate skills aligned to the contract needs.
· Financial responsibility and accountability managing innovation and profitable growth.
· Working with in a complex Trade Union Environment.
Core Leadership skills – Exercising judgement, delivering against operational objectives, drives to deliver through multiple teams, inspires trust in others, engaging communication building collaborative relationships and empowering individuals, facilitates transformational change, supports difference and demonstrates personal resilience and identify and develops talent.
· Demonstrates an understanding of the customer, builds productive customer relationships with integrity and takes responsibility for ensuring customer advocacy.
Strategy: Scanning the external environment and secures information sources that will underpin good decisions. Developing a clear and focused business direction given current organisational capacity and external factors. Balancing risk and return in making decisions on business opportunities to achieve better short and long-term results.
Engagement: Communicating a clear and compelling vision and purpose that engages and inspires others. Consciously uses a range of influencing processes to build commitment to changes required for long-term outcomes. Identifying, building and maintaining mutually beneficial long-term relationships internally and externally to deliver business success.
· Ensure viewpoint of employee engagement is assessed, planned, measured and adequately actioned in line with objectives annually.
Thinking: Ability to simplify complex situations and data, identifying underlying key issues. Takes a future focused perspective on business risks, opportunities and decisions.
Influencing: Rapidly establishes credibility, adapting approach to lead others and secure commitment. Has insight into others’ mindsets, motives and agendas.
Achieving: Sets challenging objectives and drives to achieve at pace. Challenges current approaches and introduces significant change to create value for the customer and for the Company.

REQUIRED QUALIFICATIONS:

· IOSHH for Managers.
· Certificate of Professional Competency (Transport Managers); and
· Keep Britain Tidy – Local Environmental Quality Monitoring (NI 195).
· Any other qualification required for the efficient performance of the role
Should an individual not have these Qualifications the Company will provide the require support so that these are obtained. The duties and responsibilities highlighted are indicative and may vary over time. The post holder will be expected to undertake other duties and responsibilities relevant to the nature, level and extent of the post and the grade that has been established on this basis.
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year

Benefits:

• Cycle to work scheme

Work Location: In person
Application deadline: 28/02/2025
Reference ID: LW/URB159

KEY PURPOSE

To lead, manage and be responsible for the performance of an outsourced, local authority, diverse contract portfolio including employees in environmental, Waste, Recycling and Street & Grounds Cleansing Maintenance, Refuse Collection service provision within a demanding commercial environment. To include the strategic development, improvement and growth of the business and contract.
To ensure the Refuse Collection, Streets and Grounds Maintenance etc service is carried out in line with the Council Contract requirements, maintaining Health and Safety and current relevant legislative requirements and ensure full compliance with Company Policies and procedures.
Manage Refuse Collection, Street and Ground Cleansing Maintenance etc. services, and ensure highest possible performance standards for the contract.

REASON FOR THE ROLE:

To lead a contract of employees comprised of frontline and back office functions responsible for delivering excellent service standards across the local authority contract.

KEY RESPONSIBILITIES:

· The overall management of Teams e.g the ASDM, Supervisory Management Teams of the frontline operation of the contract with an emphasis on the integration of these services, to maximise performance, and meeting outputs and revenue budget targets within the Service.
· Ensure that Waste, Recycling, Collection or Street Cleansing/Grounds Maintenance and Cleansing Operations work within the requirements of the UK waste management legislation and policy; health and safety legislation and regulations.
· Champion the process of increasing the rate of recycling/composting for municipal waste – and reducing the amount of waste sent to landfill ensuring that any KPI performance requirements are met for the required service.
· Drive for change and innovation in the Contract in order to meet the challenges of the future.
· Ensure the management of employee relations matters is effective for all employee’s during the employee life cycle, the Contract’s compliance with the Company operating model, Standard Operating Procedures and by exception, where applicable local policies for all employee relations matters.
· To develop and maintain effective relationships with officers, statutory authorities, consultants, contractors, elected representatives, the public and other relevant organisation and parties.
· To ensure and manage functions and responsibilities under the post holders control comply with and respond to relevant legislation and developments of professional and technical standards.
· To identify commercial planning requirements and opportunities in the post holders service areas.
· To implement exemplary service standards and to monitor, review and benchmark service delivery to fall in line with regulatory bodies and brand excellence.
· To ensure that adequate training is provided for all employees to provide the service requirements in a safe and cost-effective manner through effective Personal Performance Development Process. Achieve the requirements of the strategic objectives for the division. E.g. apprenticeships targets and enhancing management capabilities.
· To produce management reports as required by the Contract and Company management.
· To participate in the absence management and welfare of all employees under the post holders’ responsibilities, ensuring the contracts compliance with absence management objectives within the division.
· To effectively manage all resources (staff, equipment and vehicles) in a cost-effective manner and ensure compliance with all current legal requirements.
· To be accountable and constantly monitor financial and operational performance and ensure that all operations and methods are cost effective and efficient, achieving financial targets and meeting target budgets which strategically align to objectives.
· To be responsible for safeguarding premises, vehicle, plant, materials and equipment against damage, misuse or theft.
· To maintain all appropriate records accurately and carry out regular system asset inventory audits.
· To review and monitor technological initiatives relevant to the Contract. Be at the forefront of planning and implementation of new technologies across the contract.
· Maintain an up to date and relevant personal development portfolio.
· Proactively liaise and engage with Trade Unions on all aspects of the Service in line with collective agreements, frameworks and the Company ways of working.
· It is essential in your role as Service Delivery Manager to ensure the principles of Company strategy, to pursue diversity through inclusion, are an embodiment of what we do, to ensure that we create and maintain a culture whereby people can be themselves. All duties should be conducted in accordance with the Diversity and Inclusion Policy and in line with the Equality act 2010.
· It is your responsibility to ensure Diversity and Inclusion is interwoven into recruitment, training and the employee culture, to ensure a proactive approach is taken to raise the collective confidence and understanding amongst staff.
· A zero-tolerance approach must be taken when there has been any act of Discrimination.
· The post holder must at all times carry out his/her responsibilities with due regard to the Company’s policy, organisation and arrangements for Health and Safety at Work.