YOUR SKILLS AND EXPERIENCE

• Experience in service delivery with a focus on client satisfaction and cost efficiency.
• A collaborative mindset and strong communication skills, with the ability to engage effectively with clients and internal teams.
• A good understanding of ITIL (V3/V4) processes and service management best practices.
• Awareness of cloud and end-user services, and how they contribute to operational success.
• A proactive, solutions-oriented approach to managing challenges and driving improvements.

ABOUT THE ROLE YOU’RE CONSIDERING

As a Service Delivery Manager, you’ll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You’ll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an exciting opportunity to work with a global delivery account in a first-generation outsourcing environment, enabling transformational change and the rollout of best practices.
Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

YOUR ROLE

• Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation.
• Implement and manage a service governance plan, ensuring service level agreements (SLAs) are met and continuously improved.
• Collaborate with internal teams to monitor service status, resolve issues, and deliver high-quality outcomes.
• Oversee financial performance, including forecasting, invoicing, and cost management, ensuring accuracy and transparency.Represent delivery in client discussions, ensuring contractual obligations and service expectations are met.
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  You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.