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Service Delivery Manager at Cartrack

Kecamatan Setiabudi, Jakarta, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Customer Satisfaction, Process Optimization, Team Leadership, Budget Management, KPI Reporting, Analytical Skills, Communication Skills, Problem-Solving Skills, Operational Compliance, Quality Control, Fault Reporting, After-Sales Support, Installation Management, Control Room Supervision, Multi-Functional Team Leadership

Industry

Software Development

Description

We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced Service Delivery Manager to drive efficiency, quality, and customer satisfaction. Key Responsibilities: Oversee daily operations and optimize processes for peak performance. Lead after-sales support and ensure excellent customer experience. Manage installation schedules, quality control, and fault reporting Supervise control room activities and maintain operational compliance. Build and lead a high-performing team across functions. Align local operations with regional goals, manage budgets, and report KPIs. Requirements: Bachelor’s in Business, Operations, Engineering, or related field. 5+ years in a managerial role Proven leadership across multi-functional teams. Strong analytical, communication, and problem-solving skills. Fluent in English

Responsibilities

The Service Delivery Manager will oversee daily operations, optimize processes for peak performance, and lead after-sales support to ensure an excellent customer experience. They will also manage installation schedules, quality control, and supervise control room activities while aligning local operations with regional goals.