Service Delivery Manager at Centorrino Technologies

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Stakeholder Management, ITIL Principles, Service Delivery Reporting, SLA Management, Negotiation, Presentation Skills, Technical Communication, Conflict Resolution, Account Management

Industry

IT Services and IT Consulting

Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Service Delivery Manager. What You'll Do: Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements. Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer. Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made. Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner. Champion the outcome of issues and tasks through your knowledge and application of core ITIL principles and guidelines. What You'll Bring: A passion for providing exceptional customer service, demonstrated through your ability to show empathy and understanding from all perspectives, including your peers and your customers. Experience as an Account Manager, Junior Account Manager, Service Delivery Manager, IT Manager or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level Excellent listening, negotiation and presentation abilities Strong technical understanding, or the ability to learn technological products and services very quickly Understanding technical issues and technical jargon and be able to communicate back in layman’s terms for the customer to understand Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Responsibilities

The role focuses on building strong customer relationships and collaborating with technical teams to ensure successful service delivery. Responsibilities include managing SLAs, serving as a primary escalation point, and applying ITIL principles to resolve issues.