Service Delivery Manager at Compare The Market
Peterborough, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

26 Nov, 25

Salary

0.0

Posted On

26 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day.
It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves!
We change lives by making it simple to switch and save money and that’s why good things happen when you meerkat.

Responsibilities
  • Provide day-to-day oversight and direction for Enterprise SaaS delivery — coordinating the work of Service Delivery Analysts to ensure effective supplier management and operational consistency.
  • Coordinate and support the selection, onboarding and offboarding of SaaS suppliers, ensuring solutions are aligned to business priorities and deliver value
  • Act as the escalation point for Service Delivery issues involving third-party suppliers, coordinating resolution with internal teams and external partners
  • Manage governance activities for Enterprise SaaS suppliers, ensuring adherence to 3rd Party Supplier Management Policy and timely, high-quality completion of required actions
  • Own and maintain risk governance processes for Service Delivery, ensuring controls are effective and aligned with CtM’s risk appetite
  • Champion continuous improvement in Service Delivery models and processes driving efficiency, value for money, and service quality
  • Contribute to the evolution of supplier governance across the wider Tech estate, supporting the rollout of scalable frameworks and helping Tech supplier owners meet governance expectations
  • Evaluate complex situations using multiple data sources and perspectives to inform decisions, challenge assumptions, and prioritise effectively
  • Build strong, trusted relationships with internal stakeholders and suppliers to foster collaboration, accountability and shared outcomes
  • Act as a role model for CtM’s values, supporting a culture of knowledge sharing, continuous improvement, and customer focus
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