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Service Delivery Manager at Confidential Careers

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 27

Salary

50000.0

Posted On

12 Oct, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description

Key ResponsibilitiesManage day-to-day delivery of IT services.
Coordinate with teams responsible for servers, Applications, Security networks, cloud, helpdesk, and IT support.
Monitor SLA and KPI performance and ensure service targets are achieved.
Act as the main contact for business users regarding service issues.
Coordinate and follow up on incidents, problems, and service requests.
Support the management of major incidents and escalations.
Coordinate changes and ensure they are properly planned and implemented.
Work with external vendors and monitor their service performance.
Prepare regular service reports and performance updates for management.
Identify areas for improving service quality, performance, and efficiency.
Ensure IT services follow established ITIL and service management processes.
Support projects and ensure new services are properly handed over to the operations team.
Maintain good communication with technical teams, management, vendors, and business stakeholders.
Proven experience delivering services across retail POS/payments and corporate IT in multi-vendor ecosystems

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Responsibilities