Service Delivery Manager - Cybersecurity at Converge Technology Solutions

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Communication, Interpersonal Skills, Project Management, Customer-Centric Mindset, Analytical Skills, Critical Thinking, Detail-Oriented, Proactive, Service Delivery, Risk Management, Continuous Improvement, Microsoft Project, Service Delivery Metrics, Quality Assurance

Industry

IT Services and IT Consulting

Description

Practice/Department: Cybersecurity Position Title: Service Delivery Manager Job Family: Services Position Location: Hybrid, three days per week on-site, two days remote. Job Summary: The Service Delivery Manager (SDM) oversees our service delivery team and ensure that we meet the promises made to our customers in terms of quality, timeliness, and efficiency. The successful candidate will act as a bridge between clients and our internal teams, ensuring seamless service delivery. Essential Functions: Oversee the delivery of services to clients, ensuring quality and client satisfaction. Act as the primary point of contact for all service delivery-related inquiries and concerns. Develop and refine service delivery processes to enhance efficiency and customer satisfaction. Monitor service delivery metrics and ensure the team meets or exceeds them. Lead and manage service delivery teams. Identify and manage risks associated with service delivery. Liaise with the Cyber Security Director and delivery team to ensure cohesive strategy and execution. Report regularly on service delivery status to senior management and stakeholders. Address and resolve any service delivery issues or disputes. Foster a culture of continuous improvement in the delivery service team. Required Skills/Abilities/Competencies Strong leadership and team management skills. Exceptional communication and interpersonal skills. Proficiency in project management software and tools. Ability to manage multiple projects simultaneously. Ethical and Critical Thinking Customer-centric mindset. Analytical and data-driven approach to decision-making. Proactive, with a focus on preventing issues rather than resolving them. Detail-oriented with a commitment to quality and excellence Familiarity with Microsoft Project or similar tools/technologies preferred. Education and Experience: Minimum High School diploma required. Professional certifications like ITIL, PMP, or relevant industry-specific certifications are preferred. Prior experience in working with cross-functional teams, including sales, marketing, product, and tech is required. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employees hired under this position must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. The Employer retains the right to change or assign other duties to this position at any time with or without notice. Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Responsibilities

The Service Delivery Manager oversees the service delivery team to ensure quality, timeliness, and efficiency in meeting customer promises. They act as a bridge between clients and internal teams, addressing inquiries and resolving service delivery issues.