Working into the Head of Service Transition, the role provides hands-on service transition governance across projects, programmes and service changes, ensuring that support requirements, operational risks, service management processes and service acceptance criteria are addressed before go-live. The role acts as a bridge between delivery and operations, helping project and technical teams achieve delivery outcomes while protecting service stability, customer experience and operational resilience.

Responsibilities: 

• Ensure new and changed services meet agreed operational readiness and service acceptance criteria.
• Minimise operational risk associated with service introductions and major changes.
• Support a globally consistent Service Transition framework aligned to ITIL best practice.
• Promote service quality, supportability and customer-focused operational outcomes.
• Enable delivery teams to transition services into live support with clear ownership, documentation, monitoring and support models in place.
•  Manage the end-to-end transition of assigned projects, programmes and service changes into live operation.
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